These are the best shoes I have ever had - these are my third pair and I've worn the previous two pairs out by wearing them every day. They look good, are always comfortable and so easy to slip in and out of during the day. They are sturdy but look elegant; the stitching is good and they last for years. I waited until Amazon had them on offer again and snapped 'em up.First impressions were good, I ordered 91/2 and the length was Ok, but they just didn't fit, when I walked my heel came out of the shoe and felt like they were ready to fall off, so I got some inserts cut them to size and they helped, The right shoe was OK but could not get the left shoe to stay on, so I got some heel inserts, they helped, but it seemed as though the shoe was just out of shape, I guess I will just use them as indoor slippers, I can't really send them back as I have stuck the heel inserts on and have worn them once to the store, I've given them a three star It should really have been a two.This is my second pair of Chathams, and as good as expected. I'm a size 8 / 42 and these fit me very well. Immediately comfortable. The quality is excellent (I normally wear Loake, Barker or Alfred Sergent) and these as very smart / casual quality. Excellent value for money.Service and delivery was excellent. If you're tempted, buy with confidence.Bought a size 13 to replace a size 12 in the same make and style but different leather. It was smaller that the 12! Crazy!!Size 12 was more like a size 14, and then ordered the size 11 which turned out to be still. too large as I had to buy large insoles for them, really need to have a European or Int'l standard for shoes that works for us the customers!